HopToDesk
Dashboard Pro

Yes. If you have a custom-branded HopToDesk client from the Custom Client Generator, you can use it with Dashboard Pro.

How it works:

• Go to Settings in your dashboard
• Enter your custom client download URL
• All invite links now download your branded version

Your clients see your company name, logo, and colors, a complete white-label experience. The custom client works seamlessly with all Dashboard Pro features: unattended access, device registration, ticketing, and session recording.

Yes. Our Business plan at $49/month offers up to 500 devices, unlimited team members, and SSO connect, compared to TeamViewer's per-device or per-seat pricing that can cost hundreds per month. Need more? Our Enterprise / MSP plan scales to unlimited devices.

Business features include:

• SSO Connect: passwordless device access
• Team invites: deploy to hundreds of devices with one link
• Instant access revocation: deactivate an account, access gone immediately
• Unlimited team members: no per-seat fees
• Granular RBAC and device policies
• Compliance readiness tracking (SOC 2, HIPAA, GDPR, ISO 27001, PCI DSS, NIST CSF)
• Built-in ticketing
• Advanced analytics, audit trail, and CSV export
• API access

Need conditional access policies, ITSM integrations, SLA targets, or more than 500 devices? Our Enterprise / MSP plan scales to unlimited devices and adds those controls.

Solo IT consultants can start with Pro at just $15/month for up to 120 devices with up to 3 team members and basic reports.

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Simple pricing:

• Pro: $15/month ($159/year) - Up to 120 devices, up to 3 team members, basic reports
• Business: $49/month ($529/year) - Up to 500 devices, unlimited team members, advanced analytics, SSO connect
• Enterprise / MSP: Custom pricing - scales to unlimited devices, multi-tenant sub-accounts, ITSM integrations, and conditional access policies

Compare that to:

• TeamViewer: $50-200+/month depending on plan
• ConnectWise: $35-55/agent/month
• AnyDesk: ~$15-30/user/month, no integrated ticketing or white-label branding
• Splashtop: ~$47/technician/month (per-technician pricing adds up fast)
• Zoho Assist: ~$12-24/technician/month

For an MSP with 5 technicians and 200 devices, our Business plan at $49/month total saves thousands annually. Unlike per-technician tools like Splashtop and Zoho Assist, Dashboard Pro includes unlimited team members. Unlike AnyDesk, it includes ticketing, team collaboration, and white-label branding at no extra cost. You also get SSO connect for passwordless device access, session recording, and mass deployment tools.

Yes. Customize the client installation page with your company name, logo, and brand colors. When clients click your invite link, they see your branding, not HopToDesk.

White-label options include:

• Branded installation page with your logo and colors
• Custom-branded HopToDesk client
• Branded support widget for your website

Your clients experience a seamless, professional service under your company identity.

Yes. When clients install via your invite link, HopToDesk configures for unattended access automatically.

• Devices appear in your dashboard with real-time online/offline status
• Connect anytime without requiring the client to be present
• Essential for after-hours maintenance and server management
• The client runs silently in the background

No more coordinating schedules or waiting for clients to "let you in."

HopToDesk has a built-in ticket system. Clients right-click the system tray icon to open the ticket window directly within HopToDesk. No separate app needed.

What clients can do:

• Submit tickets with subject, description, and priority level
• Attach files up to 5MB per ticket
• Track their ticket status in the "My Tickets" tab
• View real-time conversations with your support team
• Reply directly from within HopToDesk

Tickets appear in your dashboard linked to the client's device. You can also embed a support widget on your website for additional ticket submission options.

Yes! Both plans support team collaboration.

• Pro: Up to 3 team members
• Business: Unlimited team members, no per-seat fees

All team features included on both plans:

• Invite technicians via email
• Assign roles: Admin, Member, or Viewer
• Collaborate on tickets and devices
• Assign tickets to specific team members
• See who's working on what
• Add internal notes only your team can see
• Instantly revoke access when someone leaves

Create device groups for each client, location, or device type:

• "Acme Corp", "Smith Law Office", "Servers", "Workstations"
• Filter your device list by group with one click
• Assign groups when creating invites: devices auto-organize
• Use bulk actions to move multiple devices at once
• Search by device name, ID, or group
• Export device lists to CSV for reporting

Yes. Enterprise-grade security features include:

• Two-factor authentication (2FA) for all accounts
• Encrypted peer-to-peer connections via HopToDesk
• Conditional access policies (IP, time, geo, approval-based)
• Compliance readiness self-assessment for SOC 2, HIPAA, GDPR, ISO 27001, PCI DSS, and NIST CSF
• Complete audit trails of all actions
• Login attempt monitoring with automatic lockout
• Session-based authentication with secure tokens

Single Sign-On (SSO) dashboard login lets your team members log into Dashboard Pro using your company's existing identity provider. No separate passwords needed. Available on both Pro and Business plans.

How it works:

1. Your IT admin configures SSO in Dashboard Pro Settings with your identity provider (Okta, Azure AD, Google Workspace, or any OIDC-compatible provider)
2. Team members enter their work email and click the SSO button
3. They're redirected to your company's login page to authenticate
4. After successful authentication, they're automatically logged into Dashboard Pro

Supported providers: Okta, Microsoft Azure AD (Entra ID), Google Workspace, and any OIDC-compatible identity provider.

SSO Connect is a Business-only feature that lets you connect to remote devices without entering a password.

How it works:

1. Enable SSO in Settings to get your personal SSO code
2. Create a "Team Invite" to deploy devices with SSO enabled
3. Click "Connect" on any SSO-enabled device
4. Your SSO code is validated automatically, no password needed!

Benefits for organizations:

• No passwords to manage: connect with one click
• Mass deployment: one Team Invite link for all devices
• Instant revocation: when an IT staff member leaves, deactivate their account and they immediately lose access to all devices
• Audit trail: see who accessed which device and when
• No device changes needed: revoking access doesn't require touching any devices

Perfect for MSPs and IT departments managing large device fleets.

Absolutely. Works for both business models:

Break-fix:

• Use Quick Connect for one-time sessions
• Send invite links that register devices for future access

Managed services:

• Devices stay registered with unattended access
• Organize by client groups
• Ticketing handles ongoing support
• Session recording for documentation and billing

Flat pricing works whether you support 10 clients or 100.

The Free plan includes core features with up to 3 devices:

• Up to 3 devices
• 1 user account
• Full ticketing system
• Session recording
• Device groups
• 2FA & IP allowlist security
• Real-time notifications
• Contact management

No credit card required. No time limit. Use the Free plan as long as you like. When you're ready to scale, upgrade to Pro ($15/mo for 120 devices and 3 team members) or Business ($49/mo for 500 devices, unlimited team, and SSO connect).

Yes. Use the Standard Invite feature to generate a single URL that works for unlimited devices.

How to get started:

1. Go to the Devices page in your dashboard
2. Click the "Standard Invite" button
3. Copy the deployment URL or team code
4. Deploy to your fleet using your preferred method

Deployment options:

• Windows: Silent install with HopToDeskPro-TEAMCODE.exe /S
• PowerShell: Remote deployment to multiple PCs
• GPO/Intune/SCCM: Enterprise deployment tools
• macOS: Jamf Pro or command line
• Linux: .deb package via Ansible or manual install

All devices automatically register to your dashboard with real-time online/offline status. You can regenerate the URL anytime if it's compromised; existing devices aren't affected.

The Business plan includes a compliance readiness tracker that helps you self-assess your posture against major frameworks:

• SOC 2 - 37 Trust Services Criteria controls
• HIPAA - 48 Security Rule safeguards (administrative, physical, technical)
• GDPR - 36 data protection articles
• ISO 27001:2022 - 82 Annex A controls
• PCI DSS v4.0 - 64 payment card industry requirements
• NIST CSF - 98 cybersecurity framework subcategories

Track each control as compliant, partial, or non-compliant. Document evidence and review dates. Export readiness assessments to CSV for audit preparation. Combined with access controls and audit logs, Dashboard Pro provides tooling to help enterprises prepare for formal compliance audits.

Note: This is a self-assessment readiness tool. Formal compliance certifications (SOC 2 Type I/II, HIPAA attestation, ISO 27001 certification, PCI DSS ROC/SAQ) require engagement with a qualified third-party auditor.

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Yes. Our Enterprise / MSP plan includes native integrations with popular IT service management and collaboration tools:

• ServiceNow - Sync incidents and tickets
• Jira - Create and track issues from your dashboard
• Zendesk - Link and sync support tickets
• Freshdesk - Bi-directional ticket sync
• Slack - Real-time alerts to your channels
• Microsoft Teams - Notifications and alerts

Configure each integration with your instance URL and API key. Keep your existing workflows intact while adding remote support capabilities.

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Multiple layers of access control are available on the Business plan:

• Granular RBAC - Create custom roles with 12 individual permissions (device view, connect, manage, tickets, team, settings, etc.)
• Device Policies - Control file transfer, clipboard, recording, and 2FA per device group

Our Enterprise / MSP plan adds conditional access policies (restrict connections by IP, time of day, geolocation, or manager approval), directory sync (AD/LDAP, Azure AD, Okta, or Google Workspace), and multi-tenant sub-accounts that isolate client data into separate tenants.

Combined with SSO Connect and instant access revocation, you get full control over who can access what, when, and how.

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Yes. HopToDesk is a cross-platform remote desktop solution:

• Dashboard Pro: Works in any modern web browser
• Windows: Full client with silent install for mass deployment (GPO, Intune, SCCM)
• macOS: Native .dmg client, deployable via Jamf or any MDM
• Linux: .deb package, deployable via Ansible or manual install

Manage all platforms from a single dashboard. Mix and match Windows, Mac, and Linux devices in the same device groups.

Yes. The Pro plan at $15/month is designed specifically for freelance IT consultants and small IT shops:

• Up to 120 devices
• Up to 3 team members
• Built-in ticketing
• Session recording
• Device groups and contact management
• White-label branding
• SSO dashboard login
• Webhook integrations and basic reports

Start with the Free plan (3 devices, no credit card). When you grow, upgrade to Business at $49/month for 500 devices and unlimited team members.

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The AI Agent is a built-in AI assistant that runs diagnostics, troubleshoots issues, and executes maintenance tasks on your managed devices, all from your dashboard.

• Type requests in plain English (e.g., "Check disk usage and running processes")
• Select a target device and review the cost estimate before executing
• AI generates and runs the appropriate commands, then summarizes results
• Pay-per-use billing starting at $0.05 per request, no subscription required
• Add wallet credits in $5, $10, or $25 increments via secure checkout

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