1. Introduction
HopToDesk and Begonia Holdings Limited ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our remote desktop software and services (the "Service").
2. Information We Collect
We may collect the following types of information:
2.1 Device Information
- Device identifiers and unique IDs
- Operating system type and version
- Computer name and network information
- IP address
2.2 Usage Information
- Connection timestamps and duration
- Feature usage statistics
- Error logs and crash reports
2.3 Account Information (if applicable)
- Email address
- Name or username
- Organization name
What We Do NOT Collect
We do not collect, store, or have access to the content of your remote sessions. The video stream, keystrokes, and file transfers during a remote session are transmitted directly between the connected parties using end-to-end encryption. We cannot see or access this data.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain the Service
- To facilitate connections between devices
- To improve and optimize our Service
- To detect, prevent, and address technical issues
- To provide customer support
- To send important notices and updates
- To comply with legal obligations
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- With IT Professionals: When you accept an invitation, basic device information may be shared with the IT professional who manages your device.
- Service Providers: We may share information with third-party service providers who assist us in operating our Service.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- End-to-end encryption for remote sessions
- Secure data transmission protocols
- Regular security assessments
- Access controls and authentication
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access your personal data
- Right to rectify inaccurate data
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise these rights, please contact us using the information provided below.
8. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers.
10. Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
HopToDesk / Begonia Holdings Limited
Email: privacy@hoptodesk.com
Website: www.hoptodesk.com