Remote Access & Support for Every Device You Manage

A lot. Our Business plan at $49/month includes 500 devices, unlimited team members, and passwordless device login, with flat, predictable pricing and no per-device or per-seat fees. Larger fleets scale to unlimited device capacity on the Enterprise / MSP plan.

Business features include:

• Passwordless device login
• Team invites, deploy to hundreds of devices with one link
• Instant access revocation, deactivate an account, access gone immediately
• Unlimited team members, no per-seat fees
• Conditional access policies, RBAC, and device policies
• Compliance readiness tracking (SOC 2, HIPAA, GDPR, ISO 27001, PCI DSS, NIST CSF)
• ITSM integrations, ServiceNow, Jira, Zendesk, Slack, Teams
• SLA tracking
• Built-in ticketing
• Advanced analytics, audit trail, and CSV export
• API access

Solo IT consultants can start with Pro at just $15/month for up to 120 devices with up to 3 team members.

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Simple, flat pricing:

• Free: $0 - Up to 3 devices, no credit card, no time limit
• Pro: $15/month ($159/year) - Up to 120 devices, up to 3 team members, basic reports
• Business: $49/month ($529/year) - 500 devices included, unlimited team members, advanced analytics, passwordless device login

There are no per-device fees, no per-technician fees, and no ticket limits. For an MSP with 5 technicians and 200 devices, our Business plan is a flat $49/month total, because pricing scales with your fleet, not your headcount. You also get passwordless device login, session recording, ITSM integrations, and mass deployment tools.

Yes. Customize the client installation page with your company name, logo, and brand colors. When clients click your invite link, they see your branding, not HopToDesk.

White-label options include:

• Branded installation page with your logo and colors
• Custom-branded HopToDesk client
• Branded support widget for your website

Your clients experience a seamless, professional service under your company identity.

Yes. When clients install via your invite link, HopToDesk configures for unattended access automatically.

• Devices appear in your dashboard with real-time online/offline status
• Connect anytime without requiring the client to be present
• Essential for after-hours maintenance and server management
• The client runs silently in the background

No more coordinating schedules or waiting for clients to "let you in."

HopToDesk has a built-in ticket system. Clients right-click the system tray icon to open the ticket window directly within HopToDesk, no separate app needed.

What clients can do:

• Submit tickets with subject, description, and priority level
• Attach files up to 5MB per ticket
• Track their ticket status in the "My Tickets" tab
• View real-time conversations with your support team
• Reply directly from within HopToDesk

Tickets appear in your dashboard linked to the client's device. You can also embed a support widget on your website for additional ticket submission options.

Yes! Both plans support team collaboration.

• Pro: Up to 3 team members
• Business: Unlimited team members, no per-seat fees

All team features included on both plans:

• Invite technicians via email
• Assign roles: Admin, Member, or Viewer
• Collaborate on tickets and devices
• Assign tickets to specific team members
• See who's working on what
• Add internal notes only your team can see
• Instantly revoke access when someone leaves

Create device groups for each client, location, or device type:

• "Acme Corp", "Smith Law Office", "Servers", "Workstations"
• Filter your device list by group with one click
• Assign groups when creating invites, devices auto-organize
• Use bulk actions to move multiple devices at once
• Search by device name, ID, or group
• Export device lists to CSV for reporting

Passwordless device login (also called SSO Connect) is a Business feature that lets you connect to remote devices without entering a device password.

How it works:

1. Enable it in Settings to get your personal connect code
2. Create a "Team Invite" to deploy devices with it enabled
3. Click "Connect" on any enabled device
4. Your code is validated automatically, no password needed!

Benefits for organizations:

• No passwords to manage, connect with one click
• Mass deployment, one Team Invite link for all devices
• Instant revocation, when an IT staff member leaves, deactivate their account and they immediately lose access
• Audit trail, see who accessed which device and when

Perfect for MSPs and IT departments managing large device fleets.

The Free plan includes core features with up to 3 devices:

• Up to 3 devices
• 1 user account
• Full ticketing system
• Session recording
• Device groups
• 2FA & IP allowlist security
• Real-time notifications
• Contact management

Free forever. No time limit. Use the Free plan as long as you like. When you're ready to scale, upgrade to Pro ($15/mo for 120 devices and 3 team members) or Business ($49/mo for 500 devices, plus unlimited team and passwordless device login). Larger fleets scale to unlimited on Enterprise / MSP.

Yes. Use the Standard Invite feature to generate a single URL that works for unlimited devices.

Deployment options:

• Windows: Silent install with HopToDeskPro-TEAMCODE.exe /S
• PowerShell: Remote deployment to multiple PCs
• GPO/Intune/SCCM: Enterprise deployment tools
• macOS: Jamf Pro or command line
• Linux: .deb package via Ansible or manual install

All devices automatically register to your dashboard with real-time online/offline status. You can regenerate the URL anytime if it's compromised, existing devices aren't affected.

The Business plan includes a compliance readiness tracker that helps you self-assess your posture against major frameworks:

• SOC 2 - 37 Trust Services Criteria controls
• HIPAA - 48 Security Rule safeguards (administrative, physical, technical)
• GDPR - 36 data protection articles
• ISO 27001:2022 - 82 Annex A controls
• PCI DSS v4.0 - 64 payment card industry requirements
• NIST CSF - 98 cybersecurity framework subcategories

Track each control as compliant, partial, or non-compliant. Document evidence and review dates. Export readiness assessments to CSV for audit preparation. Combined with access controls and audit logs, HopToDesk Dashboard provides tooling to help enterprises prepare for formal compliance audits.

Note: This is a self-assessment readiness tool. Formal compliance certifications require engagement with a qualified third-party auditor.

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Yes. HopToDesk is a cross-platform remote access solution:

• Dashboard: Works in any modern web browser
• Windows: Full client with silent install for mass deployment (GPO, Intune, SCCM)
• macOS: Native .dmg client, deployable via Jamf or any MDM
• Linux: .deb package, deployable via Ansible or manual install

Manage all platforms from a single dashboard. Mix and match Windows, Mac, and Linux devices in the same device groups.

Yes. The Pro plan at $15/month is designed specifically for freelance IT consultants and small IT shops:

• Up to 120 devices
• Up to 3 team members
• Built-in ticketing
• Session recording
• Device groups and contact management
• White-label branding
• Team SSO dashboard login
• Webhook integrations and basic reports

Start with the Free plan (3 devices, no credit card). When you grow, upgrade to Business at $49/month for 500 devices and unlimited team members, or step up to Enterprise / MSP for unlimited device capacity.

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The AI Agent is a built-in AI assistant that runs diagnostics, troubleshoots issues, and executes maintenance tasks on your managed devices, all from your dashboard.

• Type requests in plain English (e.g., "Check disk usage and running processes")
• Select a target device and review the cost estimate before executing
• AI generates and runs the appropriate commands, then summarizes results
• Pay-per-use billing starting at $0.05 per request, no subscription required
• Add wallet credits in $5, $10, or $25 increments via secure checkout